Cash or Card payments are available on the day of the appointment

There is a surcharge for card payments.

1.7% for American Express

1.2% for MasterCard, Visa, Debit

To ensure your appointment is reserved, we require a deposit at the time of booking. This deposit is a partial payment toward your service and will be applied to your final bill.

Deposits are non-refundable.

If you choose to reschedule or cancel your appointment less than 24 hours before the scheduled appointment your deposit will be forfeited.

If you also do not come to the appointment, or if you are more than 15 minutes late your deposit will be forfeited.

If you have booked in for an appointment and have not selected the allocated time or look that you are wanting and we do not have enough time. You will have the option to reschedule your appointment.

If you have booked an appointment and have not paid a deposit your appointment will be cancelled as this is to prevent clients from not coming to their allocated appointments.

Deposits are also non refundable or transferable unless proper notice has been given.

Deposits are nonrefundable as it cuts into our technician’s time when they could have another client booked in and it also affects clients who are scheduled after you.

Deposit Details:

• Deposit Amount: A deposit of 40% of the total service cost is required for all appointments.

• Payment Methods: Deposits can be made via [credit card or other accepted payment methods].

• Non-Refundable: Please note that deposits are non-refundable. However, they can be transferred to a rescheduled appointment if proper notice is given.

When coming to your appointment there is a 15-minute grace period.

If you know that you will be running 5 - 10 minutes late please call or text 0468 848 680 to let us know.

If you are more than 15 minutes late your appointment will be cancelled and the remaining balance of the service after the deposit will be charged by our booking system.

Refund Policy

At ULTRALASHEDUP, we strive to provide the highest level of service and ensure that every client is satisfied with their experience. However, due to the nature of our services, we have implemented the following refund policy:

Services:

Non-Refundable: Payments for services rendered are non-refundable. If you are dissatisfied with the service provided, please let us know before leaving the salon so we can address your concerns immediately.

We may offer a complimentary touch-up or adjustment within a specified period, based on the nature of the service and the issue at hand.

Deposits:

Non-Refundable: As outlined in our deposit policy, all deposits made at the time of booking are non-refundable.

However, deposits can be transferred to a rescheduled appointment if proper notice is given as per our cancellation policy.

Products:

Returns & Exchanges: We accept returns or exchanges of retail products within 10 days of purchase, provided the products are unopened, unused, and in their original packaging.

Proof of purchase is required for all returns or exchanges.

Non-Returnable Items: For hygiene reasons, certain items (e.g., opened cosmetics, skincare products) are non-returnable.

Gift Cards:

Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash. They can only be used toward services or products at ULTRALASHEDUP.

Customer Satisfaction:

Feedback: Your satisfaction is our priority. If you have any concerns or are unhappy with a service, please contact us within [X days] so we can work together to find a solution.

We appreciate your understanding and support of these policies, which help us maintain a high standard of service for all our clients.

When booking in for a refill ensure that you have:

40%-50% eyelash extensions remaining on each eye for a 3-week infill

50-60% of eyelash extensions remaining on each eye for a 2-week refill.

If you have less than what is required you will be charged for a full set as more supplies and time are spent when completing a full set.

Rescheduling: If you need to reschedule your appointment, please do so at least [24/48 hours] in advance. Your deposit will be transfered to the new appointment date.

Late Cancellations: Cancellations made within [24/48 hours] of the appointment time will result in the forfeiture of the deposit.

No-Shows: In the case of a no-show, the deposit will be forfeited, and a new deposit will be required to book another appointment.